COVID-19 Regulations

  • Wearing a mask is now optional when visiting the salon.

  • Clients are encouraged to visit our sanitation station upon arrival

Cancellations and No-Shows

With a reservation, a member of our staff has committed to serve you during that time. If you cannot keep your appointment, we respectfully request that you give 24-48 hour notice. This allows us to service other clients who have requested appointments. Effective April 2019, Centre Cuts has instituted a $25 NO-Show fee or cancellation less than 24 hours before your scheduled appointment time. This fee will be collected at the next visit to our salon and spa.

Services

Arriving late for an appointment may require us to reschedule you or shorten the length of your service.

If after any service you are not completely satisfied, please call to speak with your technician or management. Centre Cuts allows a 7 day window after a service to have a complimentary adjustment to the original REQUESTED service. There are no refunds on services.

Returned Checks

All returned checks will be charged a $10 processing fee.

Retail

Please ask for assistance prior to making your purchases to ensure satisfaction. Samples can be provided for most AVEDA retail products. We will happily accept returns on purchases within 30 days printed on receipt. Only unused items are eligible for a full refund in the same form of payment at time of purchase.

Booking Color Services

To serve you best, all new color service requests will require an in-person consultation prior to booking your appointment. At the consultation, the stylist will discuss your desired look, condition of your hair, the involved process, timing, and estimated cost. Please bring a photograph of what you would like to accomplish with your hair. Both you and your stylist deserve to understand what will be expected and to be prepared to achieve your desired look.

Gratuities

Giving a gratuity is a personal choice. The standard gratuity is 18-20% of the services rendered. We can allow up to a $30 tip on a PERSONAL CHECK OR DEBIT CARD. Additional gratuities over $30 may be paid in CASH or a personal check made out directly to your technician.

Gift Cards

Gift cards are available in any denomination and are redeemable for service and retail purchases only (unused balances cannot be used towards gratuities.) When purchased over the phone, gift cards can be mailed for an additional charge of $3.00. There are no refunds on gift cards. Funds are non-transferable.